Joe Toste
3 Interesting Learnings from Bill Kehoe, CIO, State of Washington at NASTD in Seattle
Read Time: 2-minutes
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Below are this week’s 3 Interesting Learnings:
1. What is “Connected Government?”
2. Why is Connected Government Important?
3. It’s About the Horizontal, Not the Vertical
I was excited to listen in as Washington State CIO William Kehoe took his “Coffee with Bill” to the main stage today at the #NASTDAnnual conference in Seattle.
1. What is “Connected Government?”
The theme of Connected Government arose out of a desire to better serve the residents in the state of Washington: “Why can’t we bring all of our lines of business together?
Bill says…
2. Why is Connected Government Important?
Under the legacy system, residents would be required to navigate through multiple sites and agencies simply to determine eligibility, then have to start over with separate portals to apply for a service and finally have to go to yet another site or agency in order to provide supporting documentation, etc.
In his “Coffee with Bill” vlog, Bill sums it up this way:
3. It’s About the Horizontal, Not the Vertical
Integrating data goes beyond state-level agencies; Bill’s vision extends to offering residents a seamless experience at the local level.
Working more closely between state and local agencies will create what Bill calls “horizontal synergy” to simultaneously increase efficiency while decreasing frustration levels currently experienced by residents in Washington.
Bill admits the data strategy piece is still missing from their puzzle. By taking the time to determine the best systems out on the market to integrate data in the Cloud,
Bill hopes Washington’s Legacy System Modernization Strategy will create a secure, more personalized end-user experience that feels more familiar with services and sites residents already interact with in their everyday lives.
So much in Bill’s keynote talk resonated with my conversations with CIOs in other states.
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